How do I cancel my order?

In the event you wish to cancel your order, please contact us.

Upon receiving your cancellation request, we will reach out to our courier service and request that the package be rerouted back to our warehouse. Once we receive the returned package, we will process the order, issue a full refund to your account, and notify you via email.

Kindly note that at this time we are unable to cancel orders before they are shipped.

Can I change my order?

Once an order is submitted, we are unable to change the ordered products or the quantity selected.

In this situation, we suggest you contact us and cancel the incorrect order.

Thereafter, we recommend you place a new order for your desired item(s) on our website at your own convenience.

Can I change my delivery address?

If you wish to change your delivery address, please contact us and we will do our best to assist you in this matter.

In the event that we are unable to process the address change directly in our system, usually because the package has already been shipped, we will need to contact our courier to request a change of delivery address.

In order to help you further, we would really appreciate if you could provide us with the following information :

- First and Last name,

- Company name (if needed),

- Street name and number,

- Zip code and City,

- Country,

- Phone number and Email Address.

Please be aware that an address change will delay the delivery time. We cannot be held responsible for any delay in delivery due to an address change requested by a customer.

When will I receive my order?

We aim to ensure that you receive your order as quickly as possible.

Once your order is successfully submitted, the warehouse then processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date.

Kindly note that orders placed after 11:00 am (EST) are not guaranteed to be shipped the same day. Packages are not transported nor delivered on weekends and local public holidays.

While we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable. External factors outside and its courier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do.

Additionally, please note that during promotional campaigns, delivery times may be longer than usual.

Feel free to reach out to us if you have any questions about your order's status. We're happy to help!

How do I place an order?

To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.

If you need any help, we strongly advise you to speak to one of our Customer Service advisors , they will be happy to assist you.

Was my order successful?

We have several verification stages when customers place an order, this is done to provide our customers with the highest level of security.

If your order is successful, you should within the next 10 minutes receive an order confirmation via the e-mail address provided by you at the checkout page. If not, please contact us and we can assist you in this matter.

Return and exchange?

Kindly observe that we do not offer a direct exchange service.

In the event you are unsatisfied with your purchase and would like to receive a different product, you are most welcome to send back your purchase for a full refund. We will refund your product(s) for its full value to the account originally used when making your purchase. To ensure that you receive the desired product as fast as possible, we kindly ask you to make a new purchase at your own convenience.

Please note you must send back the item(s) you wish to have refunded within 30 days of receiving it. The product(s) must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when it was received. Products purchased directly from our website must be returned to our warehouse for a refund to be made; product(s) cannot be returned to a local retail store.

If you have paid or received customs fees for the item(s) you wish to return, please contact your local UPS office for information on how to receive a credit or refund, respectively.

The offer of any product(s) purchased during a campaign period will still be honored should you wish to receive another item instead. Please contact us for further information, we’re happy to assist you.

Return policy

You have the right to return any products you purchased directly from www.boniclassic.com within 30 days of receipt of the item(s) for a full refund.

Product(s) must be unused - in original packaging with tags and protective stickers intact - and still in the same new condition as received.

Products purchased directly on www.boniclassic.com can be returned to our warehouse at the following address. Please note that items cannot be returned to a local retail store.

RETURN ADDRESS

Boni & Sidonie

67 road of Quelvezin

56340 Carnac

FRANCE

sav@www.boniclassic.com

How do I exchange my order?

In the event you are unsatisfied with your purchase and would like to receive a different product, you are most welcome to send back your purchase for a full refund. To ensure that you receive the desired product as fast as possible, please place a new purchase at your own convenience. If you wish to return your order, please contact us; we will be happy to provide you with further instructions.

How do I return my order?

Shoes can be taken back, refunded or exchanged. Accessories, clothing and socks will not be taken back. To make a return:

please go to your customer area
History of your orders
Edit order and request return

Please return the items intact and complete in their original packaging (with the labels bearing their references), accompanied by the delivery note, within 30 days of receipt of your package. To do this, please use the return label to be edited in your personal account and attach it to your package. This will ensure fast and error-free processing.

If you would like to return or exchange an item, email us using the button below so we can send you a prepaid return label. For the obvious reason of profitability, we only provide a return label and we do not provide return labels for sale products. If you have any doubts about the sizes, send us your child's size in cm and the desired model, we will tell you which size to choose.

Have you received my return?

Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.

We appreciate your understanding that, although we work as quickly as possible, it is possible that this process may take several business days to complete.

Kindly observe that weis not responsible for any items lost during the return shipping if you choose to return the package by yourself. Therefore, we strongly recommend that you return your order using the return label and instructions provided by our customer service. Please submit a request via the link below to receive the necessary details in order to make your return.

When will I receive my refund?

Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.

The product(s) must be sent back within 30 days of receiving it. However, it is not an issue if it is received at our warehouse after this period. It must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received.

If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.