Deliveries are offered, in metropolitan France, from 39€ in relay point and from 65€€ at home.
To place your order, select the item(s) you wish to buy and add it to your cart. Then go to the payment page where you must complete your personal information and pay the order. Make sure to check that you have properly filled out your contact information to ensure that you receive all the necessary information and that your order is delivered without any complications.
If you need help, we strongly advise you to contact one of our customer service advisors, they will be happy to help you.
We put all our means to ensure that you receive your order as quickly as possible.
Once your order has been successfully placed, the warehouse will process your order no later than the next business day. The package is then processed, packaged and shipped. Once it is on its way to you, you will receive an e-mail notification containing your tracking information and an estimated delivery date.
Please note that orders placed after 11:00 am (EST) are not guaranteed to be shipped the same day. Packages are not transported or delivered on local weekends and public holidays.
While we always strive to deliver our orders on time, we recognize that the unpredictable is inevitable. External external factors are under the control of our carrier, such as extreme weather conditions and technical failures, may occasionally cause delays, and we ask you for your patience and understanding when they do. This is very rare!
In addition, please note that during promotional campaigns, delivery times may be longer than usual.
Do not hesitate to contact us if you have any questions about the status of your order. We are happy to help you!
We have several verification steps when customers place an order, this is done to provide our customers with the highest level of security.
If your order is successful, you should receive an order confirmation within the next 10 minutes via the e-mail address you provided during your order. If not, please contact us and we can help you in this regard.
In case you wish to cancel your order, please contact us as soon as possible the same day and within the hour.
Upon receipt of your cancellation request, we will contact our logistics department and request that the order be cancelled. Unfortunately, if the order is already being prepared or already sent, we cannot cancel the order. Then we will have to return the order, as soon as you receive it. Once the parcel is returned, we will treat the order as a return, and we will issue a full refund to your account and inform you by e-mail.
Please note that we are currently unable to cancel orders after they are shipped.
Once an order is submitted, we are not able to modify the ordered products or the selected quantity.
In this situation, we suggest you contact us and cancel the incorrect order.
Subsequently, we recommend you place a new order for the desired item(s) on our site https://www.boniclassic.com/gb/childrens-shoes-baby-shoes-boni-sidonie at your convenience.
If you wish to change your delivery address, please contact us and we will do our best to help you.
In case we are unable to process the change of address directly in our system, generally because the parcel has already been shipped, we will need to contact our courier service to request a change of delivery address.
To help you further, we would really appreciate it if you could provide us with the following information:
- Name and surname,
- Company name (if necessary),
- Street name and number,
- Postal code and City,
- Country,
- Phone number and email address.
Please note that a change of address will delay delivery time. We cannot be held responsible for a delay in delivery due to a change of address requested by a customer.
All orders are shipped from our warehouse in Bordeaux, France.
We only deliver to the countries of the European Community.
You just received your order and it has defects? We're sorry about that!
We're here to help you.
To report the problem, you can contact us directly by email: [email protected]
And above all send us a photo with the explanation of the damaged shoe.
We are a small family business and we do everything we can to offer you the best products at the best price, with a free shipping and exchange. For this to continue, we call for a "eco-participation" of 2.95€ for returns for refund (without exchange) which will be payable when creating the return label or deducted from your refund. Each shipment costs us 5,70€ and every return also. Also, a returned command is 2 times more polluting a simple command without return.
If you are not satisfied with your purchase and wish to receive a different product, we invite you to return your purchase for a full refund or exchange. We will refund your product(s) for its total value on the account originally used when you purchase. To ensure you receive the desired product as soon as possible, please make a new purchase at your convenience.
Please note that you must return the item(s) you wish to redeem or exchange within 30 days following receipt. The product(s) must be unused - in their original packaging with labels and stickers intact - and always in the same new condition as when they are received. Products purchased directly on our site https://www.boniclassic.com/gb/childrens-shoes-baby-shoes-boni-sidonie or walking places must be returned to our head office: Boni&Sidonie 67, route de Quelvezin 56340 Carnac-France for a refund.
You can contact us for more information, we will be happy to help you by email: [email protected]
You have the right to return all the products you purchased directly on https://www.boniclassic.com/gb/childrens-shoes-baby-shoes-boni-sidonie within 30 days of receipt of the item(s) for a full refund, except for accessories and clothing.
The product(s) must be unused - in their original packaging with labels and stickers intact- and always in the same new condition as at reception.
Products purchased directly on https://www.boniclassic.com/gb/childrens-shoes-baby-shoes-boni-sidonie or marketplaces can be returned to our warehouse using a prepaid shipping label, which we will provide you on request by email: [email protected]. Please note that items cannot be returned to a store.
If you are not satisfied with your purchase and want to receive a different product, we invite you to return your purchase for a full refund and recommend the new pair.
However, if you are not in a hurry, we can trade for another size. It takes more time, to receive the shoes before returning the new pair.
To ensure you receive the desired product as soon as possible, please make a new purchase at your convenience on our website https://www.boniclassic.com/gb/childrens-shoes-baby-shoes-boni-sidonie. If you wish to return your order, please contact us; we will be happy to provide you with further instructions: [email protected]
Shoes may be taken over, refunded or exchanged. Accessories, clothing and socks will not be taken over.
To make a return, you can go to our back page:
- please go to your customer area
- History of your orders
- Edit order and request return
Please return the intact and complete items to their original packaging (with labels with their references), accompanied by the delivery slip, within 30 days of receipt of your package. To do this, please use the label back to edit in the link above and attach it to your package. You will have the guarantee of quick and error-free processing. We answer your questions with great pleasure by email: [email protected]
Once your return package has been received in our warehouse, it is processed and inspected before we proceed with the respective approval or refusal of return. If a pair of shoes has been too tried or the box damaged we will not make the refund.
We appreciate your understanding that, although we were working as quickly as possible, this process may take several working days.
We are not responsible for the items lost during the return shipment if you choose to return the package by yourself. Therefore, we strongly recommend that you return your order using the return label and instructions provided by our customer service.
Once your return package has been received in our warehouse, it is processed and inspected before we proceed with approval or refusal of return.
The product(s) must be returned within 30 days of receipt. The shoes must be unused - in their original packaging with intact labels and stickers - and always in the same new condition as at reception.
If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system. It will be credited to your account within 5 to 10 business days.
