The 3D system, for purchases over € 100.00, guarantees that you are not on a fraudulent site.
All shoes sold on our site through us are guaranteed for 2 years from the date of purchase. As your invoice acts as a guarantee, we ask you to keep it carefully. The following are not covered: damage due to poor maintenance, improper use, or normal wear.
Satisfied or reimburse : Boni & Sidonie undertakes to take back any merchandise within 14 days from the date of receipt of your order and to reimburse you as soon as possible, generally within 2 working days of receipt of the return, if you had already paid the amount due. However, any advantages, reductions or gifts that you may have benefited from when purchasing the product or any delivery costs, if there were any in the original order, will be deducted. It is understood that a refund can only be made if the returned items are intact, in their original packaging, carefully packaged in additional packaging (the shoebox itself cannot be used as postal packaging) , with their possible labels and if the return instructions included in the package have been followed scrupulously. Please note that if the same item has been ordered several times, the return is deducted from the last order containing the item.
If you have not received your package within 30 days, you can request the cancellation of the order.
In the event of a lost package declared by the transport company, Boni & Sidonie will return the contents of the package or will refund the amount of the package within 14 days. In addition, we are responsible for delivering the order until receipt of the package.